Pricing Policy: We do not charge GST on top of our listed prices. We do require payment prior to shipping.
Wholesale Prices: Wholesale prices are available to registered businesses. Please supply your ABN and we will email or post a wholesale price list. We do have minimum requirements to qualify for wholesale even for registered businesses. This is usually a minimum of $200.00.
Freight/Postage: We always use Fastway Couriers to send orders. Postage will be calculated due to weight & postcode we are sending too, and advised at time of order. We do not charge a packing & handling fee, however if products are to be packaged in a nonstandard manner, we may charge for the cost of packaging in addition to freight.
Delivery Times: We always aim to ship orders within 10 days of receiving your order. In the case where we are unable to deliver within this time frame, you will be notified by email.
Payment Option: We do not offer credit terms and require payment prior to shipping. Credit Card Payments can be accepted however we do prefer Direct deposit or a Cheque
Out Of Stock Items: If an item is out of stock, we will contact you and offer an alternative if the delay is longer than anticipated.
Quality Of Products: We take pride in all the products we make or sell, and only use the highest quality ingredients. We hope that your order meets or exceeds your expectations, If you are not satisfied or if there is a problem with what you have ordered, then please contact us at firstname.lastname@example.org within 2 days of receiving your order.
Return Policy: We will not exchange goods when you simply have changed your mind. If goods are damaged in transit we will replace the item.